CallTower Breaks New Ground: Operator Connect for Microsoft Teams Telephony Solution Now Unleashed Across EMEA

CallTower Sets the Stage for Revolutionary Growth in European Markets as an Elite Operator Connect Provider

SALT LAKE CITY, UT, ROCHESTER, NY, BOSTON, MA, March 05, 2024 (GLOBE NEWSWIRE) — CallTower, a global pioneer in providing advanced cloud-based solutions for unified communications, contact centers, and collaboration, proudly announces the expansion of its Operator Connect for Microsoft Teams service to the EMEA region. Since becoming one of the select providers for Operator Connect in September 2021, CallTower has continued to extend its reach. Today marks a significant milestone as they broaden their services to include Austria, Belgium, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Luxembourg, the Netherlands, Norway, Poland, Portugal, Spain, Sweden, and Switzerland. This expansion builds on their established presence in the US, Canada, and the UK, further solidifying CallTower’s commitment to enhancing global communications.

CallTower is at the forefront of revolutionizing communication solutions for businesses across the EMEA region in local currencies (including the euro, the UK pound sterling and others) through the enablement of Operator Connect for Microsoft Teams. This innovative service transforms the way organizations connect by delivering PSTN voice access directly within Teams, significantly enhancing the customer experience. Operator Connect not only simplifies the integration between networks but also streamlines the provisioning and management of users. This leads to improved support models that elevate the overall quality of service. Since 2018, CallTower has been providing Microsoft Teams Voice to users in EMEA and over 70 countries globally.

CallTower’s Operator Connect for MS Teams allows for the extension of PSTN voice services to regions that are not covered by Microsoft Calling Plans. This capability is crucial for businesses aiming to maintain a global presence, providing them with a competitive edge in today’s fast-paced market. By leveraging CallTower’s expertise and support, companies can ensure a robust and reliable communication framework, essential for thriving in the digital era. This functionality enables them to effortlessly connect calling services, acquire phone numbers, and assign these components to users, ensuring a smooth operational flow. CallTower stands out by offering technical support and managing the voice network and infrastructure, relieving businesses from the complexities of these tasks.

CallTower enhances Operator Connect for Microsoft Teams, effectively addressing essential communication needs through a comprehensive suite of business integrations. This includes advanced SMS/MMS texting features, stringent compliance recording, crucial emergency services where available, and reliable one-click failover capabilities. Moreover, CallTower provides a range of innovative contact center solutions among other services, enabling businesses to significantly improve their communication frameworks.

“CallTower is thrilled to deliver on our promise of catering to customers in EMEA,” announced CallTower’s Chief Revenue Officer, William Rubio. “The launch of Operator Connect for Microsoft Teams marks the pinnacle of this commitment. It revolutionizes how our customers connect, offering a seamless transition and effortless implementation, all while broadening our coverage. By voice-enabling Teams through CallTower’s Global Network, we’re not just supporting our European clients; we’re empowering them. We provide a variety of options tailored to meet the diverse needs of their workforce, ensuring every user has exactly what they need to excel.” 

CallTower has strategically positioned itself as a leader in communication solutions by developing CallTower Connect, an innovative provisioning tool designed to streamline and simplify the management of its services. This proprietary portal is a testament to CallTower’s commitment to empowering businesses with the ability to effortlessly customize and control their communication platforms.

Through CallTower Connect, users gain access to a user-friendly interface that enables quick and efficient provisioning of a wide array of CallTower services. This includes seamless provisioning of CallTower’s Microsoft solutions, including Operator Connect, Direct Routing, GCC High Direct Routing, and Microsoft 365, among other vital communication tools. The simplicity and efficiency of CallTower Connect means that businesses can rapidly adapt their communication strategies to meet evolving needs without the need for extensive technical knowledge or support.

About CallTower

Since its inception in 2002, CallTower has evolved into a global cloud-based, enterprise-class cloud communications (unified communications, contact center and collaboration) solutions provider for growing organizations worldwide. CallTower provides, integrates and supports industry-leading solutions, including Operator Connect for Microsoft® Teams, MS Teams Direct Routing, GCC High Teams Direct Routing, Microsoft® 365, Cisco® Webex Calling / UCM, Cisco® CCP, Zoom Phone, Zoom (BYOB) and four contact center options, including Five9 for business customers.

For more information contact marketing@calltower.com

Kade Herbert
CallTower, Inc.
8003475444
marketing@calltower.com

GlobeNewswire Distribution ID 9056536

First death anniversary of Qavi Khan observed

First death anniversary of veteran actor Qavi Khan was observed on Tuesday. Qavi Khan started his career as a child star from Radio Pakistan Peshawar, his birth city. In 1964, he started working at Pakistan Television, becoming one of its early stars. He started his professional career with a play, Lakhon Mein Aik, whereas Andhera Ujala had earned him immense fame across Pakistan. In 1965, Qavi Khan joined the film industry. Some of his films include Mauhabbat Zindagi Hai, Chand Suraj, Sarfarosh, Kalay Chor, and Zameen Asman. The government awarded Pride of Performance and Sitara-i-Imtiaz to Qavi Khan in acknowledgment of his services to the country and the showbiz industry. He breathed his last on this day last year. Source: Radio Pakistan

No compromise to be made on law, order situation: KP CM

Chief Minister Khyber Pakhtunkhwa Ali Amin Gandapur says no compromise will be made on law and order situation in the province. Talking to media in Charsadda, he said all the financial resources required by the police will be provided on a priority basis in this regard. He said reducing poverty, providing employment to the people and welfare of the weaker sections are the key priorities of the provincial government. Source: Radio Pakistan

PM announces compensation package for rain-affected people of Balochistan

Prime Minister Shehbaz Sharif has announced a compensation package worth millions of rupees for the rain-affected people of Balochistan. Talking to the media in Gwadar today, he assured the people that the federal government will not take backseat till the complete rehabilitation of the affected families. The Prime Minister said two million rupees each will be given to the families of deceased and half million rupees each to the injured, while seven hundred and fifty thousand rupees each be given for fully destroyed and three hundred and fifty thousand rupees each for partially damaged houses. Shehbaz Sharif further said the process of provision of compensation amount will be completed within four days under the supervision of Balochistan Chief Minister Sarfaraz Ahmed Bugti. He said from tomorrow, seven thousand food packs will be distributed on daily-basis among the rain-hit people and this will continue till all the affectees return to their homes. On the occasion, Sarfaraz Bugti also announced to immed iately release 400 million rupees as compensation for the eighty-three damaged boats of the fishermen of Gwadar. Earlier, Prime Minister Muhammad Shehbaz Sharif directed the authorities concerned to leave no stone unturned to rescue and provide relief to the people, affected due to torrential rains and flashfloods in Gwadar. Talking to the affectees during his maiden visit to the area following assumption of the office of Prime Minister, he said the Federal government will utilize all available resources to help people of Gwadar and other areas of Balochistan, hit by heavy rains and floods. The Prime Minister also distributed relief goods among the affected people. Chief Minister Balochistan, Mir Sarfaraz Bugti was also present on the occasion. The Prime Minister was also given a detailed briefing on the occasion. Source: Radio Pakistan

Two-day Spring-thaw simulation exercise concludes in Islamabad

Two-day Spring-thaw simulation exercise organized by National Disaster Management Authority concluded in Islamabad today. Aimed at ensuring preparedness for emergencies and natural disasters, the exercise will also help improve coordination among all relevant emergency departments and welfare organizations during emergencies. It was attended by Provincial Disaster Management Authorities, Pakistan Meteorological Department, WAPDA, SUPARCO, National Highway Authority, Armed Forces, Rescue 1122, United Nations Agencies and representatives of welfare institutions. A variety of natural disasters and emergencies including drought, wildfires, and glacier lake outburst floods were simulated as part of the exercises. Source: Radio Pakistan

Corps Commanders voice satisfaction over smooth democratic transition of power

The Corps Conference has expressed satisfaction over the smooth democratic transition of power in the Centre and Provinces. The conference, which held in Rawalpindi today, with Army Chief General Syed Asim Munir in the chair, hoped the post elections environment brings in desired political and economic stability resulting into peace and prosperity for the people of Pakistan. The forum expressed its strong belief that the democratic consolidation is the way forward for the country. The, conference, however noted that the Armed Forces of Pakistan provided security environment for the conduct of General Election-24 as per the given mandate and had nothing to do with the electoral process. It expressed dismay that some vested small segments of polity and media especially social media have been maligning Armed Forces of Pakistan with unsubstantiated allegations of interference which is highly deplorable. It's unfortunate that rather than focusing on real issues such as good governance, economic recovery, polit ical stability and public well-being, entire focus of such vested elements is on creating political instability and uncertainty by attempting to scapegoat others for their own failings. The military commanders emphasized that due legal processes should be followed with evidence and proof rather than resorting to unconstitutional and uncalled for baseless political rhetoric and emotional outbursts. They also appreciated efforts of the Civil Administration, Law Enforcement Agencies and security forces for providing all out assistance during General Elections in the light of the Election Commission of Pakistan's guidelines for creating a safe and secure environment for the electoral process, despite overwhelming odds. The Forum affirmed that military leadership is cognizant of the full spectrum of the challenges and threats and it remains committed to shoulder its constitutionally mandated responsibilities with support of the resilient people of Pakistan. Participants of the conference reiterated to continue providing full support to the government in combating security threats and uplifting the socioeconomic growth in the country. The said the military leadership will continue extending wholehearted assistance in curbing all illegal activities including smuggling, hoarding, electricity theft, implementation of One Document Regime as well as respectable and safe repatriation of all illegal foreigners. In line with the resolve of the Prime Minister, the forum committed that planners, instigators, abettors, perpetrators and desecrators of martyrs' monuments and attackers of military installations on 9th May last year, would certainly be brought to justice under the relevant provisions of the law and Constitution. In this regard, malicious efforts to create distortions, confusion and disinformation are absolutely futile and only part of an organized campaign being launched for narrow political interests, to blur the abhorrent activities that took place. The conference noted with concern the organized misinformatio n and fake news being spread by certain nefarious elements to sow despondency and divisions within the society, and urged the proud people of Pakistan to remain positive and united and wholeheartedly participate in the progress and development of the country. The participants affirmed that Pakistan Army will continue defending and serving the nation in every possible way; in our journey towards enduring stability, prosperity and security. The forum also paid rich tribute to the supreme sacrifices of Shuhadas including officers and men of the Armed Forces, Law Enforcement Agencies and the citizens who have laid their lives for ensuring peace and stability in the country. It resolved that terrorists, their facilitators and abettors, working on behest of hostile forces to destabilize Pakistan, will be dealt with full might of the state. General Syed Asim Munir directed commanders to continue consolidating the gains of efforts against terrorism and militancy. Regarding the grave human rights situation in Kas hmir, the forum expressed concerns over continued repression of Kashmiris in Indian Illegally Occupied Jammu and Kashmir and condemned the unabated human rights violations by India. It reaffirmed that Pakistan shall continue to support Kashmiris politically, diplomatically and morally at all levels. The Forum also expressed complete solidarity with the people of Palestine and condemned serious human rights violations and war crimes being perpetrated in Gaza. The Army Chief said Palestinian people have unequivocal diplomatic, moral and political support of the Pakistani nation and we will continue to support the principled stance of our brethren for enduring resolution of the Palestinian issue. The Army Chief stressed on field commanders to continue maintaining high standards of professionalism, operational preparedness and motivation during operations and achieving excellence during training of the formations. Source: Radio Pakistan