Islamabad: The Federal Ombudsman Office has significantly enhanced its outreach and accessibility, enabling individuals to receive administrative relief directly at their doorsteps in remote and far-off areas through virtual means. This announcement was made by Federal Ombudsman Ejaz Ahmad Qureshi during an annual performance briefing held in Islamabad.

According to Radio Pakistan, Ejaz Ahmad Qureshi highlighted several key initiatives aimed at expanding the Ombudsman Office’s reach. These initiatives include the opening of new regional offices, establishing a presence in 28 cities across the country, integrating the latest technology, launching an official WhatsApp channel, and introducing the Outreach Complaint Resolution programme. These efforts are designed to improve the accessibility of the Ombudsman Secretariat.

Qureshi noted that as a result of these initiatives, the number of people seeking relief and benefiting from the Ombudsman Office is expected to exceed 250,000 during the current year. He also emphasized the presence of a dedicated implementation section within the Secretariat, responsible for ensuring the execution of decisions and findings. This year, the office has achieved an implementation rate of over 93 percent.