New Zoom Virtual Agent capabilities help organizations build AI agents faster, optimize performance over time, and deliver more personalized customer experiences through a connected Zoom CX platform. At a glance:

TM Forum IG1251/IG1453-aligned, multi-agent framework that learns from NOC expertise to deliver scalable, closed-loop automation across multi-vendor, multi-domain networks. AI detects, diagnoses, recommends and resolves network issues faster, improving operator