Day: March 12, 2025

KYP IATA Facephi digital Identity seamless travel MADRID, March 12, 2025 (GLOBE NEWSWIRE) — Facephi, a leading company in digital identity technology, has reinforced its commitment to transforming the aviation sector at the IATA World Data Symposium. At this key industry event, the company showcased several solutions aimed at enabling a fully digital air travel […]
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SAN FRANCISCO, March 12, 2025 (GLOBE NEWSWIRE) — Meltwater, a global leader in media, social and consumer intelligence, today announces a new collaboration with NICE, the world’s leading AI platform for customer service, bringing Meltwater insights to the Contact Center as a Service (CCaaS) market for the first time. Together, Meltwater and NICE will empower enterprises to […]
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SAN FRANCISCO, March 12, 2025 (GLOBE NEWSWIRE) — Meltwater, a global leader in media, social and consumer intelligence, today announces a new collaboration with NICE, the world’s leading AI platform for customer service, bringing Meltwater insights to the Contact Center as a Service (CCaaS) market for the first time. Together, Meltwater and NICE will empower enterprises to engage with customers in real time through social media channels to enhance customer interactions, streamline operations, make data-backed decisions and optimize strategies that boost customer satisfaction.

A leader in AI-powered customer service software, NICE supports enterprise organizations around the world with its CXone Mpower platform. With Meltwater social insights available in CXone Mpower, NICE customers can utilize social media as a customer care channel. Social media has long been a key channel for customer service, yet many contact centers lack the necessary tools to efficiently analyze social media interactions. The mountain of end-user data is growing and businesses need solutions to help them make sense of it all.

This new integration unlocks the power of Meltwater’s social intelligence for customer service, processing more than 3 billion social engagements each day. Meltwater’s AI-powered solutions then transform this data into actionable insights allowing teams to respond to cases in real time, reach unserved demographics, meet service-level objectives, and enhance the customer experience.

Key benefits of the integration include:

• World class listening and filtering capabilities with the ability to search and analyze social content from Meltwater’s industry-leading, comprehensive dataset.
• Advanced keyword filtering to surface the most relevant and actionable social media conversations and analyze customer sentiment, engagement, trending themes, consumer behavior, response times, and more.
• A unified task queue, with messages in a single, centralized location, making it easier to manage multiple interactions simultaneously while improving resolution times.
• Ability to respond to customer issues in real time, either in social channels or direct messages.

“We’re excited to partner with NICE which signifies a pivotal moment for Meltwater as we enter the CCaaS market,” said Doug Balut, Senior Vice President of Global Alliances and Partnerships at Meltwater. “Many contact center support teams lack access to real-time social data, leaving customers’ questions and concerns unanswered. With this integration, we’re empowering brands with the insights they need to understand customer sentiment, anticipate issues, and respond with agility, ultimately enhancing the customer experience.”

“Social media is a critical customer service channel. By integrating Meltwater’s social intelligence into CXone Mpower, we’re enabling enterprises to turn social interactions into meaningful customer engagements while driving efficiency and business impact,” said Barry Cooper, President, CX Division, NICE. “This integration reinforces NICE’s commitment to our open platform and strategic partnerships, enabling organizations to leverage leading capabilities across the ecosystem to deliver proactive, personalized experiences powered by AI.”

For more information, please contact:

Stacy Slayden
[email protected]

Christopher Irwin-Dudek, +1 201 561 4442, [email protected], ET

About Meltwater 
Meltwater empowers companies with solutions that span media, social and consumer intelligence. By analyzing ~1 billion pieces of content daily and transforming them into vital insights, Meltwater unlocks the competitive edge to drive results. With 27,000 global customers, 50 offices across six continents, and 2,300 employees, Meltwater is the industry partner for global brands making an impact. Learn more at meltwater.com.

About NICE

With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform – and elevate – every customer interaction. www.nice.com

GlobeNewswire Distribution ID 9393057

Cycling Excellence Takes Center Stage at the Cyprus Cycling Federation Awards 2024

NICOSIA, Cyprus, March 12, 2025 (GLOBE NEWSWIRE) — The Cyprus Cycling Federation hosted its prestigious annual awards ceremony last February 7, 2025, celebrating the achievements of the nation’s top cyclists, clubs, and schools. The Cyprus Cycling Federation held the event in honor of Aristides Konstantinidis, Cyprus’ first Olympic gold medalist from the 1896 Athens Olympics. It also brought together key figures in the cycling community.

The ceremony recognized outstanding performances in 2024 and highlighted the federation’s commitment to promoting cycling as both a competitive sport and a lifestyle choice. Key figures attended, including Minister of Energy, Commerce, and Industry Giorgos Papanastasiou; General Secretary of the Cyprus Olympic Committee Giottis Ioannides; Member of Union Cycliste Internationale (UCI) Management Committee Igor Makarov; Vladimir Petsas from the European Cycling Union; and Charis Filipidis from the Cyprus Sports Organization.

The ceremony presented the prestigious Aristides Konstantinidis Award to Andri Christoforou, Konstantina Georgiou, Igor Makarov, and the Municipality of Lefkoniko for their significant and long-time contributions to the sport in the region. The federation named APOL (ΑΠΟΕΛ) Best Club of the Year and recognized Agios Mnason School as Best School of the Year.

The federation crowned Andreas Miltiadis and Andri Christoforou Best Male and Female Athletes of the Year, respectively. The awards also celebrated achievements in various disciplines, including road racing, mountain biking, and downhill events. These recognitions reflect a year marked by both local successes and international representation at events such as the Paris Olympics.

In his address, Cyprus Cycling Federation President Giorgos Georgiou highlighted the federation’s dedication to nurturing talent and expanding opportunities for athletes to compete on global stages.

Minister of Energy, Commerce, and Industry George Papanaastasiou congratulated the winners and mentioned, “Cycling brings people closer together and promotes a healthier lifestyle. I wish your example to be followed by others for a better and more sustainable world.”

Other guests congratulating the winners were Charis Philippides of the Cyprus Athletic Organization and Giottis Ioannides, the general secretary of the Cyprus Olympic Committee.

The presence of Igor Makarov, as a winner and award presenter, is another highlight of the event. A long-time supporter of the sport in Cyprus and a member of UCI’s Management Committee, Igor Makarov has been instrumental in advancing local cycling initiatives and supporting local talents.

As athletes gear up for new challenges in 2025, the federation remains committed to maintaining inclusivity and excellence in cycling.

Please visit the Cyprus Cycling Federation’s website to see the full list of winners.

About Cyprus Cycling Federation

The Cyprus Cycling Federation is dedicated to promoting cycling at all levels—from grassroots participation to elite competition. It supports athletes through training programs, infrastructure development, and international representation while advocating for cycling as a sustainable mode of transportation. Through its initiatives, the federation inspires a culture of health, equity, and environmental responsibility.

Contact Details:

Contact person: Cyprus Cycling Federation
Email: [email protected]
Website: www.cypruscycling.com
Address: Olympic House, 21 Amfipoleos str., Office B220, 2025 Nicosia Cyprus

A photo accompanying this announcement is available at: https://www.globenewswire.com/NewsRoom/AttachmentNg/a514cf2e-e848-436a-a429-d0babcec99b4

GlobeNewswire Distribution ID 9393072

Cycling Excellence Takes Center Stage at the Cyprus Cycling Federation Awards 2024 NICOSIA, Cyprus, March 12, 2025 (GLOBE NEWSWIRE) — The Cyprus Cycling Federation hosted its prestigious annual awards ceremony last February 7, 2025, celebrating the achievements of the nation’s top cyclists, clubs, and schools. The Cyprus Cycling Federation held the event in honor of […]
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